On the day of your appointment

Location

Our clinic is located in Northpoint Plaza on Level 2. (Map)
The plaza is located next to Margaret Timpson Park opposite the Westfield Shopping Centre.  Please note that there is currently construction work going on at Northpoint Plaza.  Please follow the signs to access our clinic.

Payment

We are a pay on the day clinic.  We have EFTPOS facilities available.  We do not accept cash or direct deposit transfers. 

If you are an NDIS Plan or Agency Managed client or paying through a third party then we will arrange payments with them. In a rush?  We provide you with an opportunity to securely store your card details on file, so you don’t need to hang around to pay after your appointment!

Cancellations

If you need to cancel your appointment, please contact us on 02 6156 2804 or follow the link on your appointment confirmation email.

Bathrooms

We do not have a bathroom in our clinic but there are bathroom facilities close by that can be used. We strongly recommend that you take your child to the bathroom before your appointment. There are baby changing facilities available upon request however we do not have nappy disposal facilities and request that you take dirty nappies with you.

Courtesy

There is strictly no foods allowed in the therapy rooms with the exception of feeding or swallowing specific appointments. Please finish any food you are consuming before entering the clinic.

Abandonment

We are not a childcare service and we do not take responsibility for your child if you leave them unattended in our clinic.  We strongly advise parents and carers to remain in our clinic or close by.

Eat Speak Learn staff do not escort clients to the bathroom so it is important that children be taken to the bathroom before a session commences. If this does not occur, there is an expectation that the child is toilet trained and families have agreed/provide consent to allow for children to take themselves to the bathroom alone or families remain in clinic while the appointment is being conducted.  

Additionally, there is an expectation of parental attendance at therapy sessions as this increases outcomes by ensuring consistency in home practice.